Last updated: 1/11/25
Welcome to Fulford Farm Meats (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website fulfordfarmmeats.com and the purchase of our products. By using our site, you agree to these Terms. Please read them carefully.
1. General Information
By accessing or using our website, you confirm that you are at least 18 years old or have permission from a parent or guardian.
We reserve the right to update or change these Terms at any time. Updates will be posted on this page with a new “Last updated” date.
2. Products and Orders
3. Pricing and Payments
4. Shipping and Delivery
5. Returns and Refunds
Please see our Return Policy below for details.
6. Intellectual Property
All content on this website — including text, images, logos, and graphics — is the property of Fulford Farm Meats or its licensors and is protected by copyright laws. You may not copy, reproduce, or use any content without our permission.
7. Limitation of Liability
To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
8. Governing Law
These Terms are governed by the laws of Great Britain.
Any disputes will be handled in the courts of the Isle of Wight.
9. Contact Us
If you have questions about these Terms, please contact us at:
Last updated: 1/11/25
Thank you for shopping with Fulford Farm Meats.
We take pride in providing high-quality, fresh food products. Because we sell perishable goods, special rules apply to returns and refunds. Please read this policy carefully before ordering.
1. Perishable Goods
Due to food safety regulations, we cannot accept returns of meat or other perishable items once they have been purchased or delivered — unless the product is damaged, spoiled, or incorrect when it arrives.
This policy helps us maintain the highest standards of hygiene and product safety.
2. Damaged, Spoiled, or Incorrect Orders
If your order arrives damaged, spoiled, or incorrect, please contact us within 24 hours of delivery.
To help us resolve the issue quickly, please include:
Once reviewed, we will:
We may ask you to safely dispose of the affected product — please do not return perishable food items to us.
3. Non-Perishable Items
If you purchased any non-perishable items (e.g. sauces, seasonings, or merchandise), these may be returned within 7 of delivery if unopened and in original condition.
Return shipping costs are the responsibility of the customer unless the item was faulty or sent in error.
4. Refund Processing
Approved refunds will be processed within 14 business days to your original payment method.
Shipping fees are non-refundable, except when an item is delivered damaged or incorrect.
5. Order Cancellations
Orders may be cancelled only before dispatch.
Once your order has been processed or shipped, it cannot be cancelled or changed due to the perishable nature of our products.
6. Contact Us
If you have any questions or concerns about your order, please contact us at:
We’re here to help and want you to have full confidence in the quality of our products.
Fulford Farm Meats
Fulford Farm, Horringford, Newport, Isle of Wight PO30 3AP, UK